REFUND POLICY

At The Candy Shop, we are committed to providing a satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, please review our detailed refund and return policy to understand how we manage returns, refunds, and related processes.

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1. Eligibility Criteria for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.

• The item must be unused, unopened, and in its original packaging.

• Proof of purchase (such as the order confirmation or receipt) must be provided.

• For hygienic reasons, we do not accept returns on items that have been opened or used unless the product is faulty.

Non-Returnable Items:

• Opened or used intimate products.

• Digital downloads or items marked as non-refundable at the time of purchase.

 

2. Timeframe for Refunds

Customers have 30 days from the delivery date to request a refund. Refund requests made after this timeframe will not be honored. If your product arrives damaged or defective, please notify us within 48 hours of receiving the item to ensure a smooth refund or replacement process.

 

3. eCommerce Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Support: Reach out to us at support@thecandyshop.com with your order number, reason for the return, and proof of purchase.

2. Return Authorization: Upon approval, we will provide a return authorization number and instructions on where to send the item.

3. Return the Item: Package the item securely in its original packaging and return it to the address provided, along with the return authorization number.

4. Final Inspection: Once the returned item is received, we will inspect it to ensure it meets the eligibility criteria for a refund.

5. Refund Processing: If the item meets the requirements, the refund will be processed within 7-10 business days.

 

4. Refund Methods

Refunds will be issued through the original payment method used at checkout (e.g., credit card, PayPal). If you prefer, store credit may be offered instead. Please note that refund processing times vary depending on your bank or payment provider.

 

5. Exceptions and Exclusions

• Opened Products: For hygienic reasons, we cannot accept returns or issue refunds for items that have been opened or used, unless they are defective.

• Customized or Personalized Items: These items are non-returnable unless they arrive damaged or faulty.

• Digital Products: No refunds will be issued for digital products such as eBooks or downloadable content.

 

6. Return Shipping and Restocking Fees

• Return Shipping: Customers are responsible for return shipping costs unless the item was faulty or damaged upon arrival. If the item is returned for reasons other than damage or defect, return shipping fees will be deducted from the refund.

• Restocking Fees: A 10% restocking fee may apply to returned items that do not meet the eligibility criteria for a full refund, such as those missing original packaging.

 

7. Potential Service Interruptions

While we aim to process returns and refunds efficiently, there may be occasional delays due to factors beyond our control, such as severe weather conditions or shipping carrier delays. In such cases, we will notify you promptly and work to resolve the issue as quickly as possible.

 

8. Fraudulent Behavior

At The Candy Shop, we take fraudulent behavior seriously. If we detect any suspicious activity related to refund claims—such as tampered returns or false claims—those orders will be canceled, and no refund will be issued. Further action may be taken, including reporting fraudulent activity to relevant authorities.

 

Key Elements of the Return Process

• Accepted Reasons for Refunds: Refunds are typically issued for damaged or defective products, incorrect items shipped, or items that do not meet the customer’s expectations. However, opened products are not eligible unless faulty.

• Return Process: All returned products must be packaged in their original packaging and shipped back to the specified address. Follow the return authorization instructions carefully to avoid delays.

• Refund Options: Customers may choose to receive refunds through their original payment method or opt for store credit.

 

Benefits of Our Transparent Return and Refund Policy

Building Trust with Customers:
Our clear and detailed refund policy is designed to build trust and confidence in our brand. Customers can shop knowing they are protected and that we are committed to their satisfaction.

 

Enhancing Customer Satisfaction and Loyalty:
A hassle-free return process ensures customers feel respected and valued, which increases the likelihood of repeat purchases and loyalty.

 

Differentiating from Competitors:
In the competitive world of eCommerce, a transparent and customer-friendly refund policy sets us apart from others. We prioritize a simple, straightforward refund process to give customers peace of mind when shopping with us.

 

Privacy Policy Updates

Our refund and return policy may be updated from time to time to reflect changes in our services or legal requirements. It is your responsibility to review this policy periodically to stay informed of any updates.

 

Contact Information

If you have any questions about our refund and return policy or need assistance with a return, please contact us at:

• Email: support@thecandyshop.store

• Address: The Candy Shop, Seychelles

 

We are committed to making your shopping experience smooth and stress-free. Thank you for choosing The Candy Shop!