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SHIPPING POLICY

At The Candy Shop, we strive to ensure a seamless shipping experience for all our customers. Please review our shipping policy to understand how we handle order processing, shipping options, and delivery, as well as measures we take to protect against fraudulent behavior.

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Order Processing Times:
All orders are processed within 1-2 business days, Monday through Friday. Orders placed after 2 p.m. or on weekends/holidays will be processed the next business day. Once your order is processed, you will receive a confirmation email with shipping details and tracking information.

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Shipping Costs:
Shipping costs vary depending on the destination, weight, and size of the package. The exact shipping cost will be calculated at checkout before finalizing your purchase.

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Domestic and International Shipping Options:

  • Local Door-to-Door Delivery:
    We offer reliable door-to-door delivery within Seychelles, ensuring your items arrive securely and on time.

  • International Shipping:
    We partner with trusted carriers such as FedEx, UPS, and DHL for international shipping. Delivery times vary depending on the destination, and additional customs fees or import taxes may apply. Please note that we do not ship to P.O. boxes. All international orders must be signed for by the recipient upon delivery.

Shipping Restrictions:

  • We do not ship to P.O. boxes.

  • All packages must be signed for by the recipient to ensure secure and verified delivery.

 

Potential Service Interruptions:
While we do our best to ensure timely shipping, certain factors such as severe weather, customs delays for international orders, or carrier issues may affect delivery times. In the event of service interruptions, we will promptly communicate any delays and work to resolve the situation as quickly as possible.

 

Fraudulent Behavior:
We take fraudulent behavior very seriously at The Candy Shop. Any orders flagged for suspicious activity (e.g., unauthorized credit card use or falsified delivery signatures) will be immediately canceled, and further action may be taken, including reporting to authorities. We reserve the right to refuse service or cancel orders if fraudulent activity is suspected.

 

Contact Information:
If you have any questions or need assistance with your order, please reach out to us at support@thecandyshop.store

We are committed to ensuring a secure and reliable shipping experience so you can enjoy your purchases with peace of mind.​

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